Privacy Policy

Welcome to Truly Cottage website!

Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your personal data that is with us. This Privacy Notice outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data.

Throughout this document, the terms "we", "us," “our” & “ours” refer to Truly Cottage. The terms "you", "your,” & “yours” refer to YOU (the individual whose personal data we are referring to).

 

What Personal Data Do We Collect, Store and Process? 

Categories of Personal Data that we collect, store and process are as follows: 

1. Demographic, Identity & Contact Data (for e.g., name, last name, email address, address, phone number, etc.
2. Generated Data (for e.g., bill number, customer id number, usage analytics, logs, etc.)
3. Purchase Data: Details about Purchase (for e.g., Product Detail, Item Name, Item Category, Item Price, etc.)
4. Transaction Data: Details about the transaction (for e.g., UPI Id, Payment Option, Order Id, etc.)

Where Do We Collect Your Personal Data From?  

  • When you interact with us via our website for using the services on our website including the contact us page.
  • We collect your personal data when you visit our kiosk and offline store.

How Do We Use Your Personal Data? 

We use your Personal Data for the following purposes: 

1. If you are purchasing products from the website, we collect your data to process the purchase and delivery of the products.

2. If you have added items to your shopping cart but did not complete the purchase, we collect your personal data to send abandoned cart messages, to provide assistance and improve the overall shopping experience.

3. If you are a website visitor, we process your personal data to optimize your website experience and customize content.

4. If you are sending a message via the contact us page, we collect your personal data to respond to your queries.

On What Legal Grounds Do We Process Your Personal Data? 

We process your Personal Data by relying on one or more of the following legal grounds: 

  1. You have consented to us processing your Personal Data for specified reasons.
  2. The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.

Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our services to you. You may withdraw your consent by contacting us using the details specified in the ‘Contact Us’ section. 

Who Do We Share Your Personal Data With? 

 We may disclose your Personal Data to:

  1. TVS Motor Company and its Group Companies for business and operation purpose ;
  2. Third Party Service Providers who work for us or provide services or products to us.

We may also share your Personal Data under the following circumstances:

  1. To respond to court orders or legal process, or quasi-judicial authorities, to establish our legal rights or defend against legal claims.
  2. if we are acquired by or merged with another company.

International Data Transfer  

The data collected from you is stored in India.  We may transfer your personal data to other countries outside your country of residence for any of the purposes defined in this privacy notice to the entities mentioned above. Any personal Data that we transfer will be protected in accordance with this Privacy notice.

How Do We Secure Your Personal Data? 

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees in the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies. 

How Do We Use Cookies and other Tracking Mechanisms?

 We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities.

How Long Do We Keep Your Personal Data? 

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Notice and for legal or regulatory reasons.

What Are Your  

You have certain rights regarding your Personal Data that is with us, and we commit to providing you with them.

  • Right to Access Information: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
  • Right to Correction and Erasure: You have the right to ask us to correction, complete, update and erase your personal data which is stored with us.
  • Right to nominate You have the right to nominate, any other individual, who shall, in the event of your death/ incapacity exercise your rights with respect to the Data Privacy
  • Right of grievance redressal: You have the right to readily available means of grievance redressal in respect of any act or omission committed by us in relation to your personal data or your rights guaranteed under this act.
  • Right to withdraw consent: You have the right to withdraw your consent at any point of time. However, in some circumstances, we may have to limit the products and services provided to you due to withdrawal of your consent. 

If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact Us’ section of this Privacy Notice. 

How Do We Keep This Notice Up to Date?  

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any important changes to this privacy notice will be notified to you. When we post changes to this Privacy Notice, we will revise the “last updated” date. 

Limitation of Liability

To the extent permissible under the law, we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy. 

Governing Law, Jurisdiction and Dispute Resolution

This Privacy Policy shall be construed and governed by the laws of India without regard to principles of conflict of laws. However, if you have a dispute resolution mechanism available under the laws applicable in India, that mechanism shall be the primary method for resolving the dispute. In the absence of such a mechanism, all disputes, differences, claims, controversies and the like, which may arise between the parties to this Privacy Policy, including construction, meaning or operation or effect of the same shall be referred to sole arbitration of an arbitrator to be nominated by the MCCI Arbitration, Mediation and Conciliation Centre (MAMC), at the request of the authorised signatory of either TVS Motor or yourself, as the case may be, and such arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or its statutory amendments, and in accordance with the MAMC’s Rules of Arbitration and Conciliation or its amendments, in English language, and the seat of arbitration shall be at Chennai. The Award passed by the Arbitrator shall be final and binding on both the Parties. For any interim relief, the courts in Chennai shall have exclusive jurisdiction 

Updates:

We may change this privacy policy from time to time and You should check these regularly. Your use of the Website will be deemed an acceptance of the privacy policy existing at that time.